Scenario Mapping: Multiple scenarios (example shown above) were developed to understand the workflow as Pricing analysts see it
Short learning curve is imperative -Developers stated that Scribe’s main value proposition is how quick it is to learn and implement. Otherwise, there isn’t much point in using Scribe.
Webservice and API integration valued - Developers see webservice as the future and rather have this capability built into Scribe rather than trying to find workaround to try and make it work
Most work are updates to existing scripts - Aside from onboarding new clients, most work involves updating existing scripts and other maintenance activities.
Templates not perceived as useful - Most developers may refer to documentations but prefers to write from scratch
Additional tools to maintain would be nice but not priority
While developers would like more tools to help maintain their scripts, they have systems in place that served their purpose.
DESIGN - RESEARCH KEY FINDINGS